At Prestige Private-Hire, we monitor all arrival flights in real-time. If your flight is delayed, subject to availability, we will adjust your pickup time to match your new arrival schedule.

We understand that travel plans can change unexpectedly. If your flight is cancelled by the airline, please contact us as soon as possible.

• Re-booking: We are happy to transfer your booking to your new flight details (subject to availability).

• Refunds: If you are unable to travel, we offer a full refund provided you notify us at least [Insert Hours, e.g., 6 or 12] hours before your scheduled pickup.

We make finding us easy.

• Edinburgh Airport: We will meet you at the Pick-Up Zone on the Ground Floor of the Multi-Storey Car Park. This is the official private hire area.

• Glasgow Airport: Your driver will meet you at Car Park 2 (opposite the terminal).

We will send you a quick "I'm here" message to let you know exactly where they are parked. We are driving the white Hyundai Ionic.

Comfort is key. Please let us know how many bags you have when booking. Standard saloons can typically hold 2 large suitcases + 2 carry-ons.

Collaborative, honest, and straightforward. We're here to guide the process, bring ideas to the table, and keep things moving.